All our moissanite stones are selected with clarity vs1-vvs1 and with diamond cut from very good to excellent.

• The K gold product will need a processing time (9-13 business days). Silver piece takes around 16 business days in making. We will send you the finished jewelry's pictures for you to review via your email that you provided when you placed your order before shipping the fine jewelry out to you. The jewelry will be sent out within 5 business days after we receive your approval for the provided pictures. Shipping usually takes 3-5 business days.（There may be a slight delay in shipping and processing during the holiday season).

• DovEggs aims to provide only jewelry that will last forever. This applies for both our stones and workmanship. Since we believe the cut of a stone could be the dominating factor of brilliance index for both moissanite and diamonds, we take selection seriously and only use at least "good" or "very good" cut stones. 

• Our k gold and platinum jewelry selections are customizable and insured to be genuine k gold and platinum. They have exceptional purity and near perfect, well crafted details.Our sterling silver selection is of the highest quality, with a special patented treatment, and is almost as enduring as 14k white gold.

• Please note, we would love to be absolutely responsible for our brand and make sure you are 120% satisfied, even if you are outside of the normal 30 day return period. Please know that you are welcome to contact us if you need help or have any issues, even if your issue occurs after the 30 day return period.

Guide for first timer(Cut choice, Color, Stone size). Please check the instructions.

We made designs from drawings to reality and We named the design after the customer(as well). If you have a design and want to make it come true and let more women enjoy your design, please request to name your design.

Jewelry is personal. Even the best jewelry designer may not be able to design something that compares to something special and personal you may have in mind as a design for yourself. Here at DovEggs, we offer the best customization process with you in mind. You may only have a picture of your design idea, or possibly only stories that you would like the jewelry to tell. No matter how little or plentiful the ideas you may have, our customization team will help convert what is in your mind and heart into something tangible in the perfect way.

Go to the customization page: 

https://www.doveggs-seattle.com/products/customize-your-own-get-a-free-quote

You can also Text 425-DovEggs to get a quote directly.

We are proud of the superb quality of our products, and will stand behind our products always. Therefore, we offer a 30-day, no hassle, free return & refund policy.

see details:

https://www.doveggs-seattle.com/policies/refund-policy

DovEggs provide resizing(limited setting),re-mounting,rhodium plating,professional cleaning & more repair services quickly,affordably for US customers.See details:

https://www.doveggs-seattle.com/pages/service

We allow payments via PayPal, credit/ debit card, VISA ,MASTERCARD, and Afterpay installment payments.

Shipping time: 3 - 7 business days (we use DHL delivery express service, UPS, and USPS).

• All of our fine jewelry comes with a limited lifetime warranty. We will repair or replace the item at no charge if the problem is directly related to a manufacturing defect. This applies for settings within 12 months of purchase and for life for lab diamonds and moissanite stones.

• This lifetime warranty covers optical properties of the moissanite stone, including brilliance and fire, and the physical integrity of the moissanite stone. It does not cover damage or defects as a result of or related to wear and tear, accidents, abuse, misuse, loss, or theft of your moissanite gems or jewelry piece.

• Items purchased directly from doveggs-seattle.com will receive a free shipping label within the first 90 days of purchase. We will not cover the shipping costs beyond 90 days after receiving it.