We made to orders, K gold/platinum orders will expect a 10-13 business days processing time for making the jewelry, silver order will expect an around 16 business days processing time for making the jewelry. We will send finished pictures to review before shipping your fine jewelry, shipping takes 3-5 business days to arrive. 

We communicate with you via email throughout the procedure, and we make minor changes to current designs with no cost( change 4 prong setting to 6 prong setting, single prong setting-double prong setting, one tone setting to two tone setting). Please note that minor changes may be subject to CAD drawing to confirm the design and will add up to 3 business days more upon total processing time. 

Feel free to reach out by email (inquiry@doveggs-seattle.com), phone( 425-207-7431, 10-5PM, PST ), social media ( Facebook and instagram (doveggs.jewelry)) if you want any changes to your order ( within 1 business day after order) or you have any questions upon your order. 

It is unethical for us to compare us with different brands, however, we stand behind our brand always based on what we provide and our customer service, 83% of our customers became loyal customers from historic datas. Our loyal customers are all moissy lovers and very familiar with the quality of DovEggs and different vendors, we have an inner group ( DovEggs moissanite group”https://www.facebook.com/groups/879293162416222 ) on Facebook which you will find honest reviews, comparisons and anything about moissy and DovEggs! We are very lucky to have many wonderful customers support us and they have been really helpful with new customers' questions as well! 

We have a very strict quality inspection system from picking stones, making, to final inspection. The 3-time quality inspection procedure we are following throughout the procedure is applied to all custom and k gold/ platinum orders. We will not ship out the jewelry without passing our quality inspections.

Our Quality control include stone's 4C, which maintains the best 4C( cut, color, clarity, carat) of the gemstone among market; the setting（ prong, stone setting, band); sizing, engraving( if has one).  

Please email inquiry@doveggs-seattle.com with your order # with changes you would like to make, we will get back to you within 24hrs after order. Small changes, such as prong style change, stone cut change will not face any price difference. Note, if the change will change the material used signaficantly, there will be price difference and our after sale service team will inform when they reach out. 

Yes, you will need to email us (inquiry@doveggs-seattle.com) if you would like pick your own stone from several stones in same specs.

Yes, all made to orders will receive final pictures to approve before shipping, and final video is upon request only. 

We provide 30 days no hassle return with prepaid shipping label to our return center in New York, NY or Miami, FL,  Please reach out inquiry@doveggs-seattle.com for a return request. 

There will be a 15% restocking fee for engraved pieces. 

• Cancellation?

DovEggs accept cancellation before making the ring. Cancellation after making start will be charged a 10% cancellation fee

 

We provide resize, re-plating, re-tipping & more services in our service center located in Renton, Washington state. Service can take up to 7 business days to finish( not include round shipping, some complicated work may can be longer). All services are up to $60 including prepaid shipping. 

Resize & Exchange stone service within 30 days after receiving is free. 

 

It is lifetime warranty on gemstones and manufacturing defects.

We cover our work fully and always for any defections, and we provide limited lifetime warranty for our moissanite and lab grown diamonds for situations like falling stones due to normal wear and tear, optical properties of the moissanite stone and lab diamond including brilliance and fire, and the physical integrity of the moissanite stone. We do not cover: damage or defects as a result of or related to accidents, abuse, misuse, loss, or theft of jewelry pieces.

Stones becoming loose is normal with wear and tear. You may accidentally hit your prongs or stones during daily wear and cause damage and/or mis placement to the metal( the softer the metal, the easier to get damaged). Please try to not hit hard objects when wearing your precious metal jewelry. Normal jewelers do not cover fixing loose fixing, but DovEggs does. Please contact inquiry@doveggs-seattle.com with your order # if your stone should become loose. Loose or missing stones are fully covered by your warranty and we will fix it for you for free.

Moissanite & lab grown diamond are forever brillance stone, any cloudy will be considered as defective and fully covered by warranty. Please email inquiry@doveggs-seattle.com to get your stone inspected and we will change it for you for free if it is a defective piece. 

Go to our ‘Design Your own ‘ page(https://www.doveggs-seattle.com/products/customize-your-own-get-a-free-quote ) and submit a quote or CAD request; upload your design with the front picture, the side pic, and the bottom pic of the jewelry. Upload the facts of your jewelry( Color of stone( GHI, DEF), Metal of setting, Ring size) using PNG, JAP( screenshot), PDF, WORD file. We will get back to you via email ( inquiry@doveggs-seattle.com) within 24hrs after receiving your quote request. 

Reply back from the quote to discuss with our custom team, you can get your custom payment link to order when you are ready to proceed. The quote itself is free and has no obligation to order.(Above procedure can also be done with our social media representatives, simply go to our social media page and send a DM, they will help you in an easier and faster way https://www.facebook.com/doveggsMoissanite)Once order placed, CAD will be sent to you via email around 3 business days after order is placed. We will start making your jewelry once CAD confirmed by you, it takes 7-10 business days for making your jewelry. We will send finished jewelry detailed pictures to review before shipping out. Shipping takes 3-5 business days to arrive.  

CAD is the 3D image of your jewelry with all measurements to show the look of the jewelry before making. You will be able to adjust the CAD as much as you want until your satisfaction, big changes in CAD may be subject to a price difference. Please note multiple changes in CAD will extend the total turnover time for custom.

Yes, all custom will receive final pictures to approve before shipping, and final video is upon request only. 

Yes, you will need to email us (inquiry@doveggs-seattle.com) if you would like pick your own stone from several stones in same specs.

Unfortunately can not. We only work with moissanite,  lab grown diamond, Sapphire,  ruby, emearld since all their Hard-Scale are above 9 and professionally considered as lifetime durable gemstone and agree with our warranty policy. 

Yes, we only do 10k, 14k, 18k ( can also be 22k and 24k upon request) gold ( white gold, yellow gold, rose gold) and platinum custom. 

We do not do single sterling silver custom due to the cost. ( our sterling silver quality standard is high , single sterling silver will be considered too expensive and not agree with our core value ( luxury jewelery for all , not the wealthy few)) .

Yes, absolutely! We can do any size with custom. 

We are factory to customer, metal component can be changed. For example,  if you are allergic to nickel, we can help you remove it from alloys of karat gold to avoid the allergy situation. 

This is a simple but complex question because for every shape , the answer is different. 

Below are answers based on many customers feedbacks:

In round, H&A considered sparkles the most;

In cushion, H&A considered sparkles the most;

In pear, H&A considered sparkles the most;

In oval, H&A considered sparkles the most;

In radiant, H&A considered sparkles the most. 

Hence, H&A usually are sparkling more than any other cut due to its symmetrical cut pattern, and our excellent craftsmanship on cut range of H&A cut. 

Yes, To resemble a diamond more, DovEggs developed DovEggs Astro cut ™️.  

Moissanite itself shows more brilliance than a diamond, so as the Astro cut ™️ .

Astro cut ™️ is still very sparkling and gives more crushed ice feel due to its many facets,  if you want more diamond looking, please go with Astro cut.