DovEggs is dedicated to creating and delivering ethically sourced lab grown gems ( moissanite, lab grown diamond, sapphire, ruby, emerald)and fine jewelry that lasts a lifetime. Part of our promise is to provide a first-rate customer experience by making products that exceed expectations. With every gemstone and jewelry item we offer a certificate of authenticity and limited warranty, so you can enjoy your purchase with confidence.

At DovEggs, we stand behind the quality and craftsmanship of our products 100% to the original purchaser, covering manufacturing defects on all jewelry. If you, as the original purchaser, notice a manufacturing defect, we ask you to contact us promptly so we may evaluate and resolve as needed. We will gladly repair anything determined to be a manufacturing defect at no cost to you, and help you with any other questions in regards to non-warranty damage or upgrade needs you may have.

• All of our fine jewelry comes with limited lifetime warranty in the rare event there is a problem with your jewelry. We will repair or replace the item at no charge if the problem is directly related to a manufacturing defect. For jewelry, within the 12 months and lifetime for lab diamonds and moissanite stones.

 

• This limited warranty covers optical properties of the moissanite stone including brilliance and fire, and the physical integrity of the moissanite stone. it does not cover: damage or defects as a result of or related to accidents, abuse, misuse, loss, or theft of your diamond(s) or jewelry piece.

 

• You will be responsible for any cost of shipment of your jewelry to DovEggs, and DovEggs will not be responsible for any damage or loss during shipment. Items purchased directly from doveggs-seattle.com will receive a free shipping label within the first 90 days of purchase.

• Our loose accents stone warranty specifically covers all sizes of loose moissanite and colored gemstones. Please note that DovEggs cover loose grown diamond accents falling in small size (typically encompassing most simple designs) or accents with equal carat weight. The warranty may be extended to larger accents depending on the associated cost. Therefore, for the mentioned design, it is covered.

 

INSTRUCTIONS FOR WARRANTY

• Within 30 days 

-You can choose to return the fine jewelry to us for a repair or a full refund if there is any dissatisfaction within 30 days after receiving the fine jewelry. For personalized custom jewelry, we will charge a 15% restocking fee for return.

•  30days-12months

 -DovEggs will be responsible for any manufacturing defects to the precious moissanite stone (for example a missing stone). The repair service will take 30-60 business days to complete. If a return for replacement is preferred, we will charge a 15%-30% restocking fee. If a return for refund is preferred, we will charge a 30%-50% restocking fee. The restocking fee will help to support our company so that we may continue provide great service and valuable products for our customers in a long run. Damage or defects as a result of or related to normal wear and tear, accidents, abuse, misuse, loss, or theft of your moissanite stone/ lab diamond or jewelry piece will not be covered.

 

• Beyond 12 months 

 -DovEggs will not accept any return requests beyond 12 months after the customer has received their fine jewelry. However, if any manufacturing defects happen, we will help as best we can. A repair service will take between 30 - 60 business days to complete. If a return for replacement is preferred, we will charge a 30% restocking fee. If a return for refund is preferred, we will charge 50% of the restocking fee. The restocking fee will help to support our company so that we may continue provide great service and valuable products for our customers in a long run.

 

It is important to keep in mind that jewelry is prone to regular wear and tear, which can eventually fade the metal color, loosen stones, etc. While regular maintenance can help extend the life of your jewelry, we strongly encourage purchasing independent insurance for your fine jewelry pieces. This can help recover any significant damage, loss, or theft you could experience.

 

Replacement & free ( gifted or compensation) jewelry will void the warranty and not returnable.

 

Further explanation

• Silver Products:

1.  Semi-mount: Send us a video to assess any quality issues. If confirmed, return the item, and we'll provide a remake service.
2. Small stones: We will send replacement stones for self-repair with your local jeweler. Coverage is $20 per stone based on market prices, which may change. For example, if two stones are lost, we'll cover $40.
3. Moissanite main stones: Lifetime service includes scratches or chips. We will send a replacement stone for local repair, covering the average market repair price, currently $60, subject to market changes.
4. Warranty expenses are capped at the total order amount. We will handle exceptionally high repair costs on a case-by-case basis.

 

• Gold Products:

1. Semi-mount: Follow the same procedure as for Silver Products.
2. Small stones: We will send replacement stones for self-repair. Coverage is $30 per stone, subject to market changes.
3. Moissanite main stones: Lifetime service and procedure are the same as for Silver Products.
4. Warranty expenses and high repair costs are handled in the same manner as for Silver Products.

 

• Lab Grown Diamond Products:

1. Semi-mount: Send us a video to assess quality issues. If confirmed, we'll replace the semi-mount at our Renton Repair Center.
2. Small stones: We will send replacement stones for self-repair, covering $30 per stone for repair costs, subject to market changes.
3. Lab diamond main stones: Lifetime service includes scratches or chips. Return the damaged ring for inspection, and we'll send a replacement stone if quality issues are found.
4. Warranty expenses are capped at the total order amount, and we'll handle exceptionally high repair costs on a case-by-case basis.

 

THE WARRANTY TERMS LISTED HERE APPLY TO PURCHASES MADE AFTER SEPTEMBER 21, 2020. IF YOU PURCHASED DOVEGGS MOISSANITE GEMSTONES PRIOR TO SEPTEMBER 21, 2020, PLEASE CLICK HERE: https://www.doveggs-seattle.com/pages/12-years-free-maintenance