Services

Resizing

DovEggs can resize plain solitaire setting quickly, professionally, and affordably. Other settings are not resizable because it will cause easy losing accents. Resize can only be done once due to durability concern. Wider rings may not be resized for durability reasons as well.

Please note that if you choose to resize locally, it requires our approval and assessment to determine whether resizing is possible and the range within which resizing can be done.

Remounting
Remounting or resetting refers to the process of placing fine gemstone into a new piece of jewelry. Over years of wear, the metal and prongs can become damaged putting your center stone at risk. Sometimes a repair is all that is needed, and in other cases resetting your stone into a new mounting is ideal for both safety and security. In addition, if you ever feel like your piece of jewelry is outdated here is your option to remake it into something new!

If you are considering buying a bezel setting and plan to purchase the stone separately, we highly recommend having the stone with the bezel setting during the manufacturing process. Setting them separately may result in an imperfect fit or finish on the bezel part.

To ensure the best possible outcome, we strongly suggest following our recommendation to have your bezel setting and stone perfectly matched and set together professionally. This will guarantee the highest quality and satisfaction with your purchase.

Rhodium plating
Rhodium plating is a metal deposition process used to coat materials with a decorative and protective layer of rhodium. Rhodium is a silver-white hard metal often found in platinum ores and it is the most expensive precious metal. This noble metal imparts an extremely bright and hard wearing finish when applied as plating. When applied as a thin plate, it affords a durable finish of exceptional brightness. Rhodium finishes can greatly enhance the appearance and longevity of any metal to which they are applied.

Cleaning
DovEggs offer professional cleaning and maintenance service with an affordable price.

After Sale Service Reminders:

1.Our standard service duration typically falls within 30 business days (this time frame is exclusive of shipping). The specific time frame within this range varies based on the intricacy of the required work and whether it involves the recutting of a specific stone. In cases where the service pertains to stone replacement, the process may extend to approximately 15 business days. Some exceptional circumstances, like the remaking of a particular jewelry component requiring meticulous attention, could lead to an elongated service period beyond the initial estimate.

2.Please do not include the ring box when shipping, we will only need the warranty card( optional), the ring and the service needed ( can be on a paper or note). Ring box will not be guaranteed to be sent back if shipped.

3.Please ship to our repair center on your own, and Doveggs will cover the ship back with insurance covered. Make sure it is packaged securely.
Our repair center address: 707 S Grady Way, Suite 600, Renton, WA, 98057
Tel: 425-207-7431

4.Only Solid k gold and platinum settings will qualify for a service request. DovEggs do not accept service requests for silver pieces, but free plating for silver custom order if plating wear off within half year after receiving.

5. Services above are only eligible for US customers.

You can request to have below services working with your local jeweler to avoid long waiting without voiding the warranty( most cases, unless the jeweler has damaged the jewelry while working on it) .
Redipping, cleaning, set-stone.
Please make sure to contact us if you did or plan to do the above jobs with your local jeweler, we will need to check the quality of the work and keep a record.
If the service is within 30 days after receiving, we will reimburse the fee to the customer.( Need receipt from the jeweler, the maximum reimbursement will be equivalent to our own service fees for the same type of repair.For example,if we charge $60 for resizing,that will also be the maximum amount reimbursed if a customer chooses to use their local jeweler. Please note that we will not cover any fees exceeding this amount.)

Warranty and Service supplementary information:

Made-to-order silver pieces ordered from our official website are eligible for an exceptional 6-month free repolishing service,in line with our high-quality standards.

When purchasing a semi-mount to fit your own gemstone, we will work closely with you to confirm the measurements and ensure the basket is compatible with your center stone.We will provide real-life pictures with data for confirmation.lt is important to provide accurate measurements of your main stone, as DovEggs cannot be held responsible if the provided measurements do not match and result in an improper fit.

Please note that DovEggs will not work on settings or gemstones from other brands unless explicitly voiding the warranty in writing.

For any further inquiries or warranty-related matters, please contact our customer service team by email inquiry@doveggs-seattle.com